:root{--navy:#0f2a4a;--blue:#1d5fbf;--bg:#f3f5f8;--card:#fff;--line:#dde3ea;--text:#1b2430;--muted:#4f5b6a;--red:#c62828;--red-bg:#fdecea;--amber:#a15c00;--amber-bg:#fff4e0;--green:#1b7a3d;--green-bg:#e7f6ec;color:var(--text);background:var(--bg);font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;font-size:17px;font-weight:500}*{box-sizing:border-box}body{background:var(--bg);margin:0}main{max-width:1200px;margin:0 auto;padding:16px}h1{margin:8px 0;font-size:1.4rem}h3{margin:4px 0 10px;font-size:1rem}h4{color:var(--muted);margin:12px 0 6px;font-size:.9rem}a{color:var(--blue)}.topbar{background:var(--navy);color:#fff;flex-wrap:wrap;align-items:center;gap:24px;padding:10px 16px;display:flex}.topbar nav{flex:1;gap:4px;display:flex}.topbar nav a{color:#cfe0f7;border-radius:6px;padding:6px 10px;text-decoration:none}.topbar nav a.active{color:#fff;background:#ffffff26}.topbar .who{align-items:center;gap:10px;font-size:.9rem;display:flex}.topbar .who .link{color:#cfe0f7}.brand{letter-spacing:.2px;font-weight:700}.brand span{opacity:.8;font-weight:400}.brand.big{color:var(--navy);margin-bottom:12px;font-size:1.3rem}.center{place-items:center;min-height:80vh;padding:16px;display:grid}.card{background:var(--card);border:1px solid var(--line);border-radius:10px;margin-bottom:14px;padding:16px}.card.narrow{flex-direction:column;gap:10px;width:100%;max-width:380px;display:flex}label{color:var(--muted);flex-direction:column;gap:4px;font-size:.85rem;display:flex}label.wide,.wide{grid-column:1/-1}label.check{color:var(--text);flex-direction:row;align-items:center;gap:8px}input,select,textarea{font:inherit;color:var(--text);border:1px solid var(--line);background:#fff;border-radius:6px;width:100%;padding:8px 10px}input[type=checkbox]{width:auto}textarea{resize:vertical}.hint{color:var(--muted);font-size:.75rem}button,.button{font:inherit;border:1px solid var(--line);color:var(--text);cursor:pointer;background:#fff;border-radius:6px;padding:8px 14px;text-decoration:none;display:inline-block}button:hover,.button:hover{border-color:#b8c3d0}button.primary,.button.primary{background:var(--blue);border-color:var(--blue);color:#fff}button.danger-outline{color:var(--red);border-color:#f0b8b8}button.link{color:var(--blue);background:0 0;border:none;padding:0}button.link.danger{color:var(--red)}button:disabled{opacity:.6;cursor:default}.grid{grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:12px;margin-bottom:8px;display:grid}.actions{justify-content:flex-end;gap:8px;margin-top:8px;display:flex}.inline-form{flex-wrap:wrap;align-items:center;gap:8px;margin:8px 0;display:flex}.inline-form input,.inline-form select{flex:160px;width:auto}.muted{color:var(--muted)}.small{font-size:.82rem}.strong{font-weight:600}.err{color:var(--red)}.ok{color:var(--green)}.empty{text-align:center;padding:32px}.tiles{grid-template-columns:repeat(10,minmax(0,1fr));gap:6px;margin-bottom:12px;display:grid}@media (width<=760px){.tiles{grid-template-columns:repeat(5,minmax(0,1fr))}}.tile{text-align:left;color:var(--muted);flex-direction:column;align-items:flex-start;gap:2px;min-width:0;padding:8px;font-size:.74rem;line-height:1.2;display:flex}.tile span:last-child{overflow-wrap:anywhere}.tile .n{color:var(--text);font-size:1.3rem;font-weight:700}.tile.active{border-color:var(--blue);box-shadow:inset 0 0 0 1px var(--blue)}.tile.alert .n{color:var(--red)}.toolbar{flex-wrap:wrap;align-items:flex-end;gap:8px;margin-bottom:12px;display:flex}.toolbar>input{flex:280px}.toolbar label input,.toolbar label select{flex:none;min-width:9.5rem}.toolbar label.check{align-self:center}input[type=checkbox],input[type=radio]{width:auto;min-width:0!important}.toolbar select{width:auto}.table-wrap{background:var(--card);border:1px solid var(--line);border-radius:10px;overflow-x:auto}table{border-collapse:collapse;width:100%}th,td{text-align:left;border-bottom:1px solid var(--line);vertical-align:top;padding:10px 12px}th{color:var(--muted);text-transform:uppercase;letter-spacing:.3px;font-size:.78rem;font-weight:600}table.board tbody tr{cursor:pointer}table.board tbody tr:hover{background:#f7f9fc}tr.p-urgent td:first-child{box-shadow:inset 4px 0 0 var(--red)}tr.p-high td:first-child{box-shadow:inset 4px 0 #e08a00}tr.withdrawn td{color:var(--muted);text-decoration:line-through}ul.reasons{color:var(--red);margin:0;padding-left:16px;font-size:.85rem}.chip{color:var(--muted);white-space:nowrap;background:#eef1f5;border-radius:999px;margin:2px 4px 2px 0;padding:2px 8px;font-size:.72rem;display:inline-block}.chip.warn{background:var(--amber-bg);color:var(--amber)}.sla-ok,.sla-met{background:var(--green-bg);color:var(--green)}.sla-due_soon{background:var(--amber-bg);color:var(--amber)}.sla-breached,.sla-missed,.pr-urgent{background:var(--red-bg);color:var(--red)}.pr-high{background:var(--amber-bg);color:var(--amber)}.claim-head{flex-wrap:wrap;justify-content:space-between;gap:12px;margin:8px 0 12px;display:flex}.claim-head h1{margin:0}.head-right{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.status{background:var(--navy);color:#fff;border-radius:6px;padding:6px 12px;font-size:.85rem;font-weight:600}.status.s-closed,.status.s-cancelled{background:#7a8594}.sla-strip{background:var(--card);border:1px solid var(--line);border-radius:10px;flex-wrap:wrap;gap:24px;margin-bottom:12px;padding:12px 16px;display:flex}.sla-strip>div{flex-direction:column;gap:2px;display:flex}.alert-box{background:var(--red-bg);color:var(--red);border-radius:8px;margin-bottom:12px;padding:10px 14px}.alert-box.warn{background:var(--amber-bg);color:var(--amber)}.actions-card .action-buttons{flex-wrap:wrap;gap:8px;display:flex}.confirm{flex-direction:column;gap:10px;margin-top:12px;display:flex}.tabs{border-bottom:1px solid var(--line);gap:4px;margin-bottom:12px;display:flex;overflow-x:auto}.tabs button{white-space:nowrap;color:var(--muted);background:0 0;border:none;border-bottom:2px solid #0000;border-radius:0}.tabs button.active{border-bottom-color:var(--blue);color:var(--text);font-weight:600}.two-col{grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:14px;display:grid}.kv{grid-template-columns:150px 1fr;gap:8px;padding:4px 0;font-size:.92rem;display:grid}.kv span:first-child{color:var(--muted)}.trail{margin:0;padding:0;list-style:none}.trail li{border-bottom:1px solid var(--line);grid-template-columns:160px 1fr auto;gap:12px;padding:8px 0;font-size:.9rem;display:grid}.trail .when{color:var(--muted)}.comments{margin:12px 0 0;padding:0;list-style:none}.comments li{border-bottom:1px solid var(--line);padding:10px 0}.comments .body{white-space:pre-wrap;margin-top:4px}.videos{grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:14px;display:grid}.video video,.video iframe{aspect-ratio:16/9;background:#000;border:0;border-radius:8px;width:100%}.item-row{border-bottom:1px dashed var(--line);margin-bottom:10px;padding-bottom:8px}.claim-form{max-width:1000px}@media (width<=640px){.trail li{grid-template-columns:1fr;gap:2px}.kv{grid-template-columns:1fr}.topbar nav{flex-basis:100%;order:3}}.message{background:var(--card);border:1px solid var(--line);border-radius:10px;margin-bottom:12px;padding:14px}.message.draft{border-left:4px solid #e08a00}.msg-head{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:8px;display:flex}.report-head{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.alert-box ul{margin:6px 0 0;padding-left:18px}.ok-box{background:var(--green-bg);color:var(--green)}fieldset.plain{border:0;min-width:0;margin:0;padding:0}.sticky-actions{background:var(--bg);align-items:center;padding:10px 0;position:sticky;bottom:0}.checklist{margin:0;padding:0;list-style:none}.checklist li{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:8px;padding:8px 0;display:flex}.checklist li.done span:first-child{color:var(--green)}.small-btn{color:var(--text);cursor:pointer;padding:4px 10px;font-size:.82rem}.stats{grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:10px;margin-bottom:14px;display:grid}.stat{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:12px 14px}.stat-n{margin:2px 0;font-size:1.7rem;font-weight:700}.stat.good .stat-n{color:var(--green)}.stat.bad .stat-n{color:var(--red)}.bar-row{grid-template-columns:190px 1fr 36px;align-items:center;gap:8px;padding:4px 0;font-size:.88rem;display:grid}.bar{background:#eef1f5;border-radius:4px;height:12px;overflow:hidden}.bar span{background:var(--blue);border-radius:4px;height:100%;display:block}.bar-n{text-align:right;font-weight:600}.plain-list{margin:0 0 12px;padding-left:18px;font-size:.9rem}.plain-list li{padding:2px 0}.print-page{border:1px solid var(--line);background:#fff;max-width:850px;margin:0 auto;padding:28px}.print-head{border-bottom:3px solid var(--navy);justify-content:space-between;margin-bottom:16px;padding-bottom:10px;display:flex}.print-head .right{text-align:right}.print-brand{color:var(--navy);font-size:1.5rem;font-weight:800}.print-title{font-size:1.3rem;font-weight:700}.print-page h2{color:var(--navy);border-bottom:1px solid var(--line);margin-top:20px;padding-bottom:4px;font-size:1.05rem}.print-kv,.print-table{border-collapse:collapse;width:100%;font-size:.88rem}.print-kv th,.print-kv td,.print-table th,.print-table td{border:1px solid var(--line);padding:6px 8px}.print-kv th{text-transform:none;letter-spacing:0;width:16%;color:var(--text);background:#f3f5f8}.print-table th{background:#f3f5f8}.pre{white-space:pre-wrap}.print-photos{grid-template-columns:1fr 1fr;gap:10px;display:grid}.print-photos figure{break-inside:avoid;margin:0}.print-photos img{object-fit:cover;border:1px solid var(--line);width:100%;height:240px}.print-photos figcaption{color:var(--muted);font-size:.78rem}.print-foot{border-top:1px solid var(--line);margin-top:24px;padding-top:8px}@media print{.no-print{display:none!important}body,:root{background:#fff}main{max-width:none;padding:0}.print-page{border:0;padding:0}.card,.stat{break-inside:avoid}}.login-links{gap:16px;display:flex}.my-jobs{max-width:640px;margin:0 auto}.job{margin-bottom:12px}.job-late{border-left:4px solid #c0392b}.job-top{justify-content:space-between;align-items:center;margin-bottom:6px;display:flex}.job-actions{flex-wrap:wrap;gap:8px;margin-top:10px;display:flex}.job-actions .button{text-align:center;flex:30%;padding:10px 6px}.print-page .write-in{height:28px}.print-page .write-in.tall{height:60px}.offer{border-left:4px solid var(--line);padding-left:10px}.offer-accept{border-left-color:#1e8449}.offer-decline{border-left-color:#c0392b}.offer-check{border-left-color:#d68910}.pipeline{align-items:flex-start;gap:12px;padding-bottom:12px;display:flex;overflow-x:auto}.pipe-col{background:#eef1f5;border-radius:8px;min-width:240px;max-width:260px;padding:8px}.pipe-col h3{margin:4px 0 8px;font-size:.9rem}.pipe-card{margin-bottom:8px;padding:8px}.pipe-card select{width:100%;margin-top:6px}tr.fade-ok,.pipe-card.fade-ok{background:linear-gradient(90deg,#fff 45%,#c9efd3 100%)}tr.fade-due_soon,.pipe-card.fade-due_soon{background:linear-gradient(90deg,#fff 45%,#ffd79a 100%)}tr.fade-breached,.pipe-card.fade-breached{background:linear-gradient(90deg,#fff 45%,#f7b4b4 100%)}table.board tbody tr[class*=fade-] td{background:0 0}table.board tbody tr[class*=fade-]:hover{filter:brightness(.97)}.auth-card h3{margin-top:0}.row-form{flex-wrap:wrap;align-items:flex-end;gap:10px;margin:8px 0;display:flex}.row-form label{min-width:180px}.print-bank{border-top:1px solid #ccc;margin-top:24px;padding-top:12px}.report-tiles{grid-template-columns:repeat(auto-fill,minmax(150px,1fr))}.report-tiles .tile{cursor:default}.report-grid{grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:12px;display:grid}input.num{width:100px}td.right,th.right{text-align:right}@media print{.no-print,nav,header.top{display:none!important}}.queue-bar{justify-content:space-between;align-items:center;gap:12px;display:flex}.queue-nav{align-items:center;gap:8px;display:inline-flex}.queue-nav button{padding:2px 12px;font-size:1.2rem;line-height:1.2}.next-step{flex-wrap:wrap;align-items:center;gap:12px;margin:0 0 12px;display:flex}.tag-bar{flex-wrap:wrap;align-items:center;gap:6px;margin-bottom:10px;display:flex}.chip.tag-awaiting_pin,.chip.tag-awaiting_excess{background:var(--amber-bg);color:var(--amber)}.chip.tag-unsuccessful_visit{background:var(--red-bg);color:var(--red)}.chip.tag-excess_paid{background:var(--green-bg);color:var(--green)}.repair-steps{flex-wrap:wrap;gap:6px;margin:8px 0;display:flex}.visit-steps button.done{background:var(--green-bg);color:var(--green)}.signature{border-top:1px solid var(--line);margin-top:10px;padding-top:10px}.sig-canvas{touch-action:none;background:#fff;border:1px dashed #999;border-radius:8px;width:100%;height:180px;margin:8px 0;display:block}.sig-img{max-height:70px}.letter p,.letter li{line-height:1.6}.sign-rows{margin-top:40px}@media (width<=820px){.tiles{grid-template-columns:repeat(5,minmax(0,1fr))}:is(.table-wrap,.card:has(>table.items)){overflow-x:auto}.claim-head{flex-wrap:wrap;gap:8px}.tabs{white-space:nowrap;overflow-x:auto}}.check-list{margin:0;padding:0;list-style:none}.check-list li{border-top:1px solid #eee;grid-template-columns:1.6rem 1fr auto;align-items:start;gap:.5rem;padding:.55rem 0;display:grid}.check-list li:first-child{border-top:0}.check-mark{font-size:1.1rem;line-height:1.4}.check-list li.ok .check-mark{color:#1a7f37}.check-list li.open .check-mark{color:#b54708}.check-actions{flex-wrap:wrap;justify-content:flex-end;gap:.35rem;display:flex}.check-na{grid-column:2/4}.check-na input{flex:1;min-width:12rem}.task-actions{flex-wrap:wrap;align-items:center;gap:.35rem;display:flex}.portal-tasks td{vertical-align:top}@media (width<=700px){.check-list li{grid-template-columns:1.6rem 1fr}.check-actions{grid-column:2;justify-content:flex-start}}@media (width<=600px){.topbar nav{-webkit-overflow-scrolling:touch;flex-wrap:nowrap;overflow-x:auto}.topbar nav a{white-space:nowrap}table.items{display:block;overflow-x:auto}}.claim-map iframe{border:0;border-radius:8px;width:100%;height:220px;margin-bottom:6px;display:block}.claim-map-link{margin:4px 0 8px;font-size:.9rem}.address-input{position:relative}.address-input input{width:100%}.suggest{z-index:20;background:#fff;border:1px solid #d0d5dd;border-radius:8px;margin:2px 0 0;padding:4px 0;list-style:none;position:absolute;top:100%;left:0;right:0;box-shadow:0 6px 18px #0000001f}.suggest button{text-align:left;background:0 0;border:0;border-radius:0;width:100%;padding:6px 10px;font-weight:400;display:block}.suggest button:hover{background:#f2f4f7}.pre-line{white-space:pre-line}.scorecard .tiles{grid-template-columns:repeat(3,minmax(0,1fr))}.scorecard span.warn{color:var(--amber)}.scorecard table.items{overflow-x:auto}.scorecard table.per-insurer{table-layout:fixed;font-size:.85rem}.scorecard table.per-insurer th,.scorecard table.per-insurer td{padding:8px 6px}.scorecard table.per-insurer th{text-transform:none;letter-spacing:0;font-size:.75rem}.scorecard table.per-insurer th:first-child,.scorecard table.per-insurer td:first-child{width:18%}.photos-flow .photo-steps{gap:8px;margin:0;padding:0;list-style:none;display:grid}.photos-flow .photo-steps li.current{border-color:var(--blue);box-shadow:inset 0 0 0 1px var(--blue)}.photos-flow .photo-steps li.done strong{color:var(--green)}.photos-flow .photo-step-head{justify-content:space-between;align-items:center;gap:10px;display:flex}.photos-flow .photo-step-head .button{white-space:nowrap;cursor:pointer;align-items:center;min-height:44px;display:inline-flex}.photos-flow .thumbs{flex-wrap:wrap;gap:6px;margin-top:8px;display:flex}.photos-flow .thumbs img{object-fit:cover;border-radius:6px;width:72px;height:72px}.chip{font-size:.78rem}th{font-size:.8rem}.tile{font-size:.78rem}@media print{:root{font-size:15px;font-weight:400}}.topbar nav{flex-wrap:wrap}.topbar nav a{white-space:nowrap}@media (width<=760px){.topbar nav{flex-wrap:nowrap}.tiles{grid-template-columns:repeat(4,minmax(0,1fr))}.tile span:last-child{overflow-wrap:normal;word-break:normal}}.safety-banner{text-align:center;padding:8px 16px;font-weight:600;text-decoration:none;display:block}.safety-banner.red{background:var(--red);color:#fff}.safety-banner.amber{background:var(--amber-bg);color:var(--amber);border-bottom:1px solid #f0d3a0}.safety-net .heartbeat{flex-wrap:wrap;gap:8px;margin-bottom:10px;display:flex}.safety-net .beat{border:1px solid var(--line);border-radius:6px;padding:6px 10px}.safety-net .beat.good{background:var(--green-bg);border-color:#b9e2c6}.safety-net .beat.bad{background:var(--red-bg);color:var(--red);border-color:#f0b8b8}.safety-net ul.alerts{gap:6px;margin:0 0 10px;padding:0;list-style:none;display:grid}.safety-net .alert-row{border-left:4px solid var(--amber);background:var(--amber-bg);border-radius:6px;flex-wrap:wrap;justify-content:space-between;gap:10px;padding:8px 10px;display:flex}.safety-net .alert-row.red{border-left-color:var(--red);background:var(--red-bg)}.nav-badge{background:var(--red);color:#fff;text-align:center;border-radius:999px;min-width:1.3em;margin-left:5px;padding:0 6px;font-size:.75rem;line-height:1.5;display:inline-block}ul.flags{gap:6px;margin:0;padding:0;list-style:none;display:grid}.flag-row{border-left:4px solid var(--amber);background:var(--amber-bg);border-radius:6px;flex-wrap:wrap;justify-content:space-between;gap:10px;padding:8px 10px;display:flex}.flag-row.urgent{border-left-color:var(--red);background:var(--red-bg)}.flag-row.info{border-left-color:var(--blue);background:#eef4fc}.flag-row.closed{border-left-color:var(--line);background:#f7f9fb}.flag-row>div:first-child{flex:260px;min-width:0}.claim-flags{border-color:#f0d3a0}.warn-text{color:#9a5b00;font-weight:600}.portal-notes h3 .muted{font-weight:500}.inline-form label.check{white-space:nowrap;flex:none;width:auto}.help-box{border:1px solid var(--line);background:#f4f7fb;border-radius:8px;margin-bottom:12px;padding:10px 14px}.help-box p{margin:4px 0}details.menu{display:inline-block;position:relative}details.menu>summary{cursor:pointer;list-style:none}details.menu>summary::-webkit-details-marker{display:none}details.menu .menu-list{z-index:20;background:var(--card,#fff);border:1px solid var(--border,#d7dde5);border-radius:8px;flex-direction:column;min-width:12rem;margin-top:4px;padding:4px 0;display:flex;position:absolute;right:0;box-shadow:0 6px 18px #0000001f}details.menu .menu-list a{padding:8px 14px;text-decoration:none}details.menu .menu-list a:hover{background:var(--hover,#f1f4f8)}details.more{margin:6px 0}details.more>summary{cursor:pointer;display:inline-block}details.more[open]>summary{margin-bottom:6px}.portal-status{margin:4px 0 10px}
